Bestuff Refunds and Cancellation

Our additional 14-day promise

Request a refund within 14 calendar days after a monthly charge, annual charge or Lifetime purchase and Bestuff will authorize a full refund of that charge. This includes subscription renewals. Using the included features during that period does not by itself remove this promise.

This is Bestuff's additional offer, not a claim that every Paddle purchase has the same guarantee. Mandatory withdrawal, defect and other consumer rights remain available even when they are broader or last longer. We do not require you to waive those rights to start using Bestuff.

How to request a refund

Email bestuffsolution@gmail.com with the receipt or transaction reference, approximate purchase date and the account email needed to locate the purchase. You may also call +82-10-5941-0083. Do not send your full card number, password or security code.

You can also use the support link in your Paddle receipt or visit https://paddle.net. If you use Bestuff's additional promise, tell us promptly so we can authorize it with Paddle. A request received by Bestuff within the 14-day period remains timely while we process it. We will explain the decision and any further information needed.

Cancellation and your work

Cancelling a subscription prevents future renewal and normally leaves access until the paid period ends. It is different from a refund. Outside the additional 14-day promise, cancellation alone does not automatically refund an already used period; statutory rights and unresolved service defects still apply.

After an approved refund, the access funded by that refunded purchase ends. Other valid Pro access is assessed separately. Your account and existing work are not erased by cancellation or refund. On Free, you can read, edit, export and delete existing work; if over the Free work count, new counted work is paused. Lifetime is one payment with no recurring renewal.

Mistakes, defects and closure

Contact us about a duplicate or unauthorized charge, missing access or a material service defect even after 14 days. We will investigate and provide the remedy required by law, including a refund when appropriate. Your right to contact Paddle, your payment provider or a consumer body is preserved.

If Bestuff permanently closes the included paid saved-work service without an equivalent replacement, subscription customers can request a refund for unused paid time. For a future Lifetime purchase closed within its first 36 calendar months of service, the additional early-closure refund is the price paid multiplied by the days remaining in that 36-month period divided by its total days. This calculation does not expire Lifetime access at 36 months or limit any stronger remedy required by law. We will not use a plan rename to avoid the purchased benefit.

A minor or legal representative may cancel a purchase made without consent required by applicable law. Contact us so the transaction can be reviewed.

How money is returned

Paddle processes an authorized refund, normally to the original payment method where available. The payment provider or bank determines when the credit appears. We will share the refund confirmation or status available to us; we do not promise that a bank posts it instantly. A lawful charge dispute remains your right.

Contact and policy changes

Service supplier: Bestuff, represented by Myunghwan Gong, business registration 664-27-01663, mail-order registration 2024-전북군산-0274. Address: 1602-ho, 101-dong, 13, Daemyeong-gil, Gunsan-si, Jeonbuk State, Republic of Korea. Email bestuffsolution@gmail.com or call +82-10-5941-0083. Keep your receipt and the offer/policy version shown when you purchase. Later changes will not reduce the refund promise attached to that purchase.